Virtual Investigations

We’ll accelerate and condense your claim investigation to combat a lawsuit.

What are virtual investigations?

Our team works digitally. That allows us to be fast and efficient. We investigate the root cause of your claims immediately, while the facts are fresh.

What's Included?

Recorded Statements
Assessment of Liability
All Evidence in One Place
Force Analysis

You’ll receive a digital, in-depth record statement to fight against unrelated injury claims.

No, your driver is not always at fault, and we’ll prove it. We assess your liability after a collision and make immediate recommendations.

<span style="font-weight: 400;"We immediately gather and store all evidence (police reports, photos, videos, etc.) in one place to protect you and the driver.

We employ a scientific Force Analysis early on in the investigation. We can prove an injury claim is fraudulent.

How to work with primacy

1. You Send us a claim

Via our Submit Assignment button on our website or by sending us an email.

2. We Review and Assign

Your claim is reviewed within minutes of submission and assigned to our adjusters for further investigation.

3. You Keep What's Yours

Get peace of mind knowing that we will conduct all the necessary steps to keep the money where it belongs.

Frequently Asked Questions

When can we expect Primacy to respond to an accident?

Within 30 minutes we acknowledge receipt and advise who will handle the claim for you.

What if we have an accident after hours? When can we expect a response?

Between 5 pm and midnight during the week we have someone working on new reported claims that come in. On the weekend we have someone working on new reported claims. We also have a call center taking accident calls between midnight and 8 am. We don’t wait until tomorrow and we don’t wait until Monday.

There seems to be a rising number of cases where the damage is minor but the alleged injuries are questionable. How do you propose to minimize these settlements?

When we see the injuries claimed do not match with the impact, we utilize science to confirm the impact and to visually recreate the accident (animation) to prove that the forces were insufficient to have resulted in an injury. We share the report and animation with the Plaintiff Attorney.

What can a customer expect in the way of communication from your people?

It’s our customers money we are dealing with, therefore, we explain our assessment frequently as well as to gather additional information (driver, truck, trailer). Our job is to investigate, know the accident well, and make recommendations. From there we execute.

We have issues with most adjusters responding timely to new accidents as well as older claim. How are your people able to respond as rapidly as you indicate?

Our Adjusters have less than half the industry average in their pending claims. We do this because we know the importance of responding to accidents and to provide the best service to our customers.

Get Started with Primacy Today

Submit an assignment today to start working with Primacy.