You’re focused on running your business. Dealing with rising claim frequency and severity is a full-time job. Primacy can represent you and protect you from billboard attorneys before they deal another blow to your bottom line.
Competition is fierce in the Program space. Claim results can be the difference between keeping existing members and attracting new ones. Primacy can drive down claims costs by paying immediate attention to every accident.
Even the best Safety program cannot stop every accident. Our post-loss expertise, coupled with your pre-loss strategies, can be a difference-maker. Primacy also offers Risk Management Services such as claim audits and risk assessments to help drive on-scene behavioral change that can result in lower claims costs.
Our commitment to delivering excellence in investigations is rooted in the belief that understanding the primacy of facts is paramount. Join us on this journey, where urgency matters, and the pursuit of truth is our primary focus.
Within 30 minutes we acknowledge receipt and advise who will handle the claim for you.
Between 5 pm and midnight during the week we have someone working on new reported claims that come in. On the weekend we have someone working on new reported claims. We also have a call center taking accident calls between midnight and 8 am. We don’t wait until tomorrow and we don’t wait until Monday.
When we see the injuries claimed do not match with the impact, we utilize science to confirm the impact and to visually recreate the accident (animation) to prove that the forces were insufficient to have resulted in an injury. We share the report and animation with the Plaintiff Attorney.
It’s our customers money we are dealing with, therefore, we explain our assessment frequently as well as to gather additional information (driver, truck, trailer). Our job is to investigate, know the accident well, and make recommendations. From there we execute.
Our Adjusters have less than half the industry average in their pending claims. We do this because we know the importance of responding to accidents and to provide the best service to our customers.
Committed, consistent, & responsive: Primacy vastly improves the service and outcomes of claims to get to the truth.
